Occasionally wine gets damaged in transit. Wherever possible, please notify the courier on delivery, or alternatively email us at

vipi@ya-pombe.com and we will always replace wine damaged by our couriers, with no additional cost to you.

​

Goods requiring collection from customers' premises must be packaged adequately and have their contents clearly labelled.

​

In the event you are unhappy with the quality of our wine, please return it to us and we will refund your money. Please email us at vipi@ya-pombe.com to discuss this.

​

If you would like the opportunity to try before you buy please email us at vipi@ya-pombe.com. We are always delighted to arrange this – your taste buds are as individual as your fingerprints, after all.